Couple miss out on £4,500 cruise when officials refuse them entry to China

Couple missed out on £4,500 dream golden wedding ceremony anniversary cruise when officers refused them entry to China and spent 18 hours at Beijing airport earlier than flying straight residence

  • Kate, 67, and Ray Hayes, 72, spent £4,500 on the vacation of a lifetime in Asia 
  • They had been set for cruise by means of Cambodia, Vietnam, Hong Kong and Singapore 
  • After 2 flights they had been stopped at Beijing and refused entry by border officers
  • Handled ‘like criminals’ in airport for 18 hours earlier than being compelled to fly residence
  • Have you ever been refused entry to China? Contact amie.gordon@mailonline.co.uk

A pair who spent £4,500 on their ‘dream’ golden wedding ceremony anniversary cruise declare they had been handled ‘like criminals’ after being refused entry to China then compelled to fly straight again residence.   

Kate, 67, and Ray Hayes, 72, from Skelmersdale in West Lancashire, deliberate the journey of a lifetime taking in Cambodia, Vietnam, Hong Kong and Singapore

However after they landed in Beijing on October three after two back-to-back flights, they declare they had been refused entry by border officers.

Mom-of-three Mrs Hayes stated she and her husband had been held within the airport for 18 hours earlier than being compelled to return residence and miss their journey.

Kate Hayes, 67, and her husband Ray Hayes, 72, from Skelmersdale, deliberate the journey of a lifetime with a golden wedding ceremony anniversary cruise – however they did not even get to depart Beijing Airport

Have you ever been refused entry to China below the visa waiver on arrival scheme? 

Contact amie.gordon@mailonline.co.uk or ring 020 361 53279

The couple, who booked their vacation by means of Iglu Cruises, deliberate a three-day vacation in China earlier than the ship set sail, going to the Nice Wall and the Forbidden Metropolis and paid additional for excursions together with exploring the tunnels of Vietnam. 

Mrs Hayes stated when she and her husband arrived at Beijing Airport border officers took their photographs and checked out their passports then requested them to step apart. 

Overseas Workplace points up to date recommendation on holidaymakers visiting China 

The Overseas Workplace final week up to date its recommendation to travellers visiting China, warning that the British Embassy in Beijing had ‘acquired stories of a current improve in circumstances the place entry to China below the visa waiver on arrival scheme has been refused’.

It stated such refusals ‘could also be linked to earlier journey historical past’. 

It additionally warned that entry to China below a visa waiver will not be assured and Chinese language border officers have the precise to refuse entry with out warning or rationalization. 

The Overseas Workplace stated: ‘You need to contact the Chinese language Embassy or the China Visa Utility Service Centre earlier than your proposed journey for additional data. 

‘In the event you’re uncertain about your eligibility for a visa waiver, you’re suggested to use for a visa earlier than travelling.’

Supply: Overseas Workplace 

She added: ‘They escorted us to the left and there have been lots of people sitting down they usually instructed us we hadn’t been given entry.

‘There have been fellow passengers who had been saying we weren’t stepping into Beijing. We sat for a couple of hours with no recommendation or something.

‘We known as an immigration officer over. His response was that they did not have a motive [for refusing us entry to the country] – they do not have to offer us one.

‘We had been sat in an airport for 18 hours. There have been fairly a couple of individuals from Liverpool and we stated we are going to all keep within the airport.

‘You are allowed to remain within the airport for 24 hours however we had been instructed that after that we had been going to be arrested.

‘Panic set in then – everybody began making an attempt to get flights. We tried to go to the following cease the place the ship was going to be in Japan.’

Nonetheless, shelling out for extra flights to Japan to fulfill the ship on the subsequent cease would have price the couple tons of of kilos – plus the price of additional transfers and lodging. 

They concern they’ll have misplaced all the cash spent on their journey, which was attributable to begin in Beijing and finish in Singapore on October 19 earlier than flying again to Manchester. 

Mrs Hayes added: ‘[Airport staff] had been so boastful. They had been smirking – we had been handled like criminals.

‘One man stated his son was getting married in Beijing this week they usually weren’t letting him in.

‘The safety had us up in opposition to the wall saying “do not transfer”, passing our passports round and laughing at us. It was an terrible expertise.

‘If you’re in a wierd nation it is actually scary. They simply did not like us.’ 

The pair had been compelled to switch their flight residence from Singapore to a right away flight again to the UK from Beijing with Etihad Airways.

Mr Hayes hit out at Iglu, who he claims have instructed the couple they’ll obtain no refund for his or her ordeal.

The couple were held in Beijing Airport (pictured) for 18 hours before being forced to return home and miss their trip. The Foreign Office has now warned that Chinese border officials have the right to refuse entry without warning or explanation

The couple had been held in Beijing Airport (pictured) for 18 hours earlier than being compelled to return residence and miss their journey. The Overseas Workplace has now warned that Chinese language border officers have the precise to refuse entry with out warning or rationalization

He stated: ‘We have had no help from them. We are going to get no a refund so far as they’re involved as a result of it is a authorities resolution.’

The couple declare they had been supplied a £250 goodwill gesture by Iglu and had been inspired to try to re-enter customs to see if they might be allowed into the nation.

Nonetheless, by the point they spoke to Iglu, any try to re-enter customs would have made them miss their return flight that was transferred over.  

A spokesperson stated: ‘Iglu Cruise is conscious some clients skilled journey points over the weekend while travelling in China. Precise particulars are nonetheless rising however Iglu Cruise is working with companions and the authorities to establish a transparent understanding of the circumstances. 

‘Iglu Cruise continues to liaise with the affected events. Iglu Cruise is making preparations for a goodwill gesture of £250pp to be offered to their clients affected by the incident.’ 

  • Have you ever been refused entry to China? Contact amie.gordon@mailonline.co.uk