The letter that can help you beat the annuity bandits 

A whole lot of pensioners have backed The Mail on Sunday’s marketing campaign calling for insurance coverage corporations to compensate all prospects who have been railroaded into taking out inappropriate pension annuities, going again to the early 2000s.

Launched final week within the wake of a £23.9million wonderful imposed on Prudential for mis-selling annuities from 2008, our Justice for Annuity Victims marketing campaign has drawn overwhelming help – not solely from readers bamboozled into poor-value annuities they can not escape, but additionally from pension specialists.

You could have advised us insurers are rejecting your complaints – although the annuity you have been offered didn’t have in mind critical sickness. Different readers reported being supplied ‘derisory’ compensation for an annuity that was mis-sold to a partner who has since died. So at the moment we’ve printed a template letter that you could ship to insurers to spur them into motion.

Annuities: Proof means that mis-selling was endemic throughout the insurance coverage trade

The Mail on Sunday can be urging the regulator – the Monetary Conduct Authority – to increase its probe into the annuity market, following the multi-million pound fines imposed on Prudential and Commonplace Life Assurance (now owned by insurance coverage consolidator Phoenix and fined £30.8million in July). 

All of the proof means that mis-selling was endemic throughout the insurance coverage trade. We consider that:

  • Each insurer ought to now be required by the FCA to evaluate all previous annuity gross sales to make sure prospects ended up with probably the most applicable plan. The place proof of mis-selling is discovered, shoppers must be supplied quick compensation (with curiosity) and be put able the place future pension funds mirror the perfect deal they need to have been supplied on the time they annuitised.
  • Any evaluate must be all-encompassing. It ought to establish monetary detriment brought on by:

a) Retirees not being advised of their proper to buy round for an annuity.

b) Shoppers not being made conscious of so-called enhanced annuities, which pay greater charges to individuals with lowered life expectancy on account of poor well being or a historical past of smoking.

c) Consumers not being knowledgeable of the existence of annuities that supply safety not simply to themselves, however to their spouses.

  • Lastly, the Authorities ought to resurrect a plan to permit all annuitants to money them in. This was deserted three years in the past amid considerations shoppers wouldn’t get worth for cash.
A template letter that you can send to insurers to spur them into action

A template letter that you could ship to insurers to spur them into motion

Jim Leith is amongst those that consider previous annuity gross sales must be topic to an exhaustive evaluate by the regulator. A couple of days in the past, he obtained a ‘derisory’ compensation supply of £110 from Prudential for the annuity offered to his late spouse Kathleen in 2009, simply 5 months earlier than she died of coronary heart failure.

Regardless of being given a mechanical coronary heart valve at 25 and being advised by docs she was unlikely to see her 60th birthday, Kathleen was suggested to purchase a Prudential annuity along with her pension fund when she hit 60. 

Although the annuity included a partner’s profit for Jim, it didn’t think about her poor well being, which stemmed from contracting rheumatic fever at beginning, weakening her coronary heart. The compensation supplied to Jim represents the additional earnings Kathleen would have gotten if she had been offered the improved annuity she was entitled to.

But it surely doesn’t point out any future improve to Jim’s partner’s profit to mirror what he would now be receiving had Kathleen been supplied an applicable annuity. ‘I can not assume there are various different individuals on this planet who have been extra poorly suggested to purchase an annuity than Kathleen. I keep she was coerced into taking one out,’ says Jim, 68.

Had Kathleen not purchased an annuity, her pension fund would have gone to her property. Jim says any compensation he ultimately accepts from Prudential will go straight to the British Coronary heart Basis. Jim says: ‘That is now not about cash. It’s about justice for all victims of pension mis-selling.’

Some victims of annuity mis-sales say they have been thwarted in getting financial justice

Some victims of annuity mis-sales say they’ve been thwarted in getting monetary justice

Different victims of annuity mis-sales say they’ve been thwarted in getting monetary justice. Final yr, John Mould, a former automobile salesman from Market Harborough in Leicestershire, took his case to the Monetary Ombudsman Service, however obtained no pleasure.

John has two small Abbey Life annuities that at the moment are administered by Phoenix. His declare was based mostly on the truth that at no stage within the annuity shopping for course of – lengthy earlier than Phoenix got here on the scene – was he advised in regards to the availability of enhanced annuities. Given he suffered a coronary heart assault at age 35, he would have certified.

His criticism was rejected on the grounds that earlier than he annuitised, Lloyds – Abbey’s proprietor on the time – despatched him a booklet that had data on enhanced annuities.

John, who’s meticulous about preserving all monetary paperwork, insists he by no means obtained it. But the Ombudsman sided with the insurer. ‘I really feel as if I’ve been shabbily handled,’ says John.

That’s precisely how David Greenhalgh, 67, from Standish, Wigan, feels. His Prudential annuity was purchased with out anybody telling him of his proper to buy round, or that he might get an enhanced annuity as a result of a historical past of hypertension and excessive ldl cholesterol.

He has but to be supplied compensation by the Pru. ‘It’s key that The Mail on Sunday retains the stress on these insurers,’ says David. ‘They need to all be held to account.’

Billy Burrows is a pension specialist who has finished a lot through the years to focus on the advantages of buying round for an annuity.

On Friday, he stated: ‘I welcome The Mail on Sunday’s well timed marketing campaign. As Jane Austen wrote in Sense And Sensibility, “an annuity is a really critical enterprise”, however sadly too many pensioners have been critically omitted of pocket by the greed of insurers. It is just proper that each one individuals who have been mis-sold to previously ought to now be compensated and their annuities modified. Justice should prevail.’

It’s not simply mis-selling that irks annuitants. Many readers say they need to now be allowed to interrupt freed from their annuities by being supplied a one-off money sum in trade for forgoing future earnings funds.

Some annuity suppliers, akin to Rothesay Life and Phoenix, already enable this though it’s restricted to these with low-value annuities.

‘My Aviva annuity pays me £80 a month,’ says widower Invoice Kelly, from Wimbledon, in South-West London. ‘It’s simply sufficient to pay for a each day cup of espresso. I’d reasonably get a lump sum and be finished with it.’

Others worry their annuity could find yourself within the fingers of a agency they know little about. Colin Kenney, from Mullion, Cornwall, has a Pru annuity that pays him £114 a month.

However his annuity might in future be paid by Rothesay Life, an organization arrange 12 years in the past and backed by personal fairness agency Blackstone. That is if the deal between Pru and Rothesay will get by the courts – it has been blocked as soon as already.

‘I’ve a Pru annuity as a result of the insurer is a robust monetary model,’ says Colin. ‘That’s the best way I need issues to remain. I’ve objected to the deal. Why do insurers assume they will trample over individuals like me?’

Dig out outdated paperwork and demand motion 

If you’re uncertain whether or not the pension annuity offered to you was applicable – and whether or not it absolutely took into consideration your circumstances if you purchased it (for instance, any well being points and your marital standing) – then now could be the time to take motion. As is the case if you weren’t advised of your proper to buy round for a greatest worth annuity.

Dig out any paperwork it’s a must to hand, together with your supplier’s contact particulars and coverage numbers. Then use The Mail on Sunday’s template letter to write down to your annuity supplier and demand an investigation.

In the event you already suspect you have been mis-sold, skip straight to explaining why within the letter and demand compensation.

Maintain a dated copy of the letter on your information. You would possibly wish to publish it utilizing Royal Mail’s ‘signed for’ service, giving proof the corporate has obtained your letter on a specific date.

As soon as your insurer has acknowledged your request, you will need to enable it time to research. If the corporate then explains how your coverage was offered and you’re happy it was above board, no additional motion is required.

In the event you consider it didn’t act in your pursuits on the time the annuity was bought, make an official criticism explaining your place and proper to compensation. The corporate has eight weeks to place issues proper or to challenge you with a refusal letter. At this stage you possibly can then refer your case to the Monetary Ombudsman Service, which may make an impartial choice based mostly on all of the accessible info. Go to or name 0800 023 4567.



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