Three mobile network is DOWN leaving thousands of users unable to make calls, text or get online

‘Have you tried turning it off and on again?’: Three mobile network ‘should be sorted by the end of the day’ as company suggests customers reset their phones

  • Thousands of people have reported issues using the network overnight
  • Down Detector website said major cities are the source of most of the reports
  • Three has tweeted admitting it’s working to solve ‘technical difficulties’

Three’s mobile network should be back to normal by the end of today, the company has announced.

Customers have been experiencing network problems since last night, with thousands left unable to make calls, send text messages or get online.  

The company has tweeted this morning admitting it was ‘experiencing technical difficulties’.

People had been reporting issues getting onto the network overnight, according to the tech-tracking website Down Detector.

But this afternoon Three has issued an update recommending customers try turning their phone off and on again or toggling airplane mode to try and fix it. 

The company tweeted this afternoon recommending its customers try switching their phone off and on again, or toggling airplane mode, to try and fix any connectivity problems

Tech-tracking website Down Detector's heat map shows people all over England, Scotland, Wales and Northern Ireland have been reporting issues using the network

Tech-tracking website Down Detector’s heat map shows people all over England, Scotland, Wales and Northern Ireland have been reporting issues using the network

Three followed up with a second message around midday. 'We know the impact this is having on your day, and we're sorry,' they said. 'Rest assured, we've got our best minds on the job.'

Three followed up with a second message around midday. ‘We know the impact this is having on your day, and we’re sorry,’ they said. ‘Rest assured, we’ve got our best minds on the job.’

In a tweet published at 8.41am this morning Three UK said: ‘We’re currently experiencing technical difficulties with voice, text and data, meaning some of you will be experiencing intermittent service. please accept our apologies, we’re sorting this out right now. check back here for updates’.

Some customers began reporting issues with the network on Wednesday night.

As well as its mobile network, Three’s website was also unavailable on Thursday morning.

It displayed a message which said it was down for ‘essential maintenance’.

According to Down Detector, the issues with Three began at around 11pm on Wednesday and the majority of users who flagged the issue had mobile internet problems.

The majority of users who flagged the issue with Down Detector cited problems with mobile internet.

The incident came on the day another mobile operator – O2 – became the latest to begin the rollout of its next-generation 5G network.

In an official statement the company has apologised and said it's investigating the incident

In an official statement the company has apologised and said it’s investigating the incident

According to Down Detector, the issues with Three began at around 11pm on Wednesday and the majority of users who flagged the issue had mobile internet problems

According to Down Detector, the issues with Three began at around 11pm on Wednesday and the majority of users who flagged the issue had mobile internet problems

In an official statement the company has apologised and said it’s investigating the incident.

‘Three is currently experiencing technical difficulties with our service across voice, text and data, which means that some customers will be experiencing an intermittent service,’ it said.

‘Our engineers are working on the issue now to fix the problem as soon as possible. We are sorry for the inconvenience caused to our customers.’ 

Three followed up with a second message around midday. 

‘We know the impact this is having on your day, and we’re sorry,’ they said. 

‘Rest assured, we’ve got our best minds on the job.’

Some customers began reporting issues with the network on Wednesday night. As well as its mobile network, Three's website was also unavailable on Thursday morning

Some customers began reporting issues with the network on Wednesday night. As well as its mobile network, Three’s website was also unavailable on Thursday morning

‘Following technical difficulties with our services across voice, text and data, some customers will be experiencing an intermittent service,’ a Three spokesperson told MailOnline.

‘Our engineers are working to fix the issue and the service is returning to normal, and we expect it to be resolved over the course of the day.’

‘We advise our customers to turn their phones off and on or turn airplane mode on and off, which may resolve the issue.’

‘We are sorry for the inconvenience caused to our customers.’

The majority of users who flagged the issue with Down Detector cited problems with mobile internet. Many users on Twitter complained about Three's initial lack of communication regarding the issues being experienced on their network

The majority of users who flagged the issue with Down Detector cited problems with mobile internet. Many users on Twitter complained about Three’s initial lack of communication regarding the issues being experienced on their network

The incident came on the day another mobile operator – O2 – became the latest to begin the rollout of its next-generation 5G network

The incident came on the day another mobile operator – O2 – became the latest to begin the rollout of its next-generation 5G network